Terms And Conditions

General terms

Welcome to EliteMaids’s Terms and Conditions Page. If you decide to continue to browse and use our website and services, you are completely agreeing to EliteMaid’s terms and conditions of use, which combining with our privacy policy govern EliteMaid’s relationship with you in relation to this website and its services.

The terms ‘EliteMaids’ or ‘we’ or ‘us’ all refer to the EliteMaids.ae. The term ‘you’ refers to the user of our services or the viewer of our website.

The use of this website is subject but not limited to the below terms of use:

The content of the pages of this website is for the explanation and implementation of our services. It is subject to change without notice.

We use cookies to monitor browsing preferences. If you allow cookies to be used, the relevant personal information may be stored by us for use in fields we determine.

By using our services, you acknowledge that you agree with our internal company policies.

All materials on the website are owned by or licensed to us. This material includes, but is not limited to layout, the design, look, appearance, graphics, and such. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You give your consent that you will not do unauthorized use of the materials and information on the website.

We may also include links to other websites. These external links are provided for your convenience to provide further information. We are not responsible for the accuracy and correctness of the external link content.

Your use of this website and any dispute arising out of such use of the website is subject to the local laws of UAE Main Courts.

When you make a booking through EliteMaids, we will help facilitate the services for your clean. Once the clean is done the Fees you pay to our cleaners are non-refundable (unless there is a company-caused violation). The pricing scheme may be updated by the Company on a going-forward basis. You are liable for any and all taxes (except taxes based on our income)

EliteMaids will charge you for your finalized bookings through the payment method specified on the website (e.g. a credit card or cash). If you happen to pay any applicable charges with your credit card, we may seek pre-authorisation of your credit card account prior to your purchase.

If you choose to pay the fee by your credit card, you, as the cardholder, must retain a copy of transaction records and our policies and rules.

You are responsible for maintaining the confidentiality of all the information in your account.

If you want to cancel your booking, you are required to give a minimum of 24 hours’ notice of cancellation. Notification must be in written format and to be sent to [email protected] We reserve the right to levy a certain charge up to AED 100 cover any relevant administrative expenses.

Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Method of Payment, Card Types accepted and Currency

We accept payments online using Visa and MasterCard credit/debit card in AED (or any other currency agreed).

Refund/Return policy

Refunds will be done only through the Original Mode of Payment.

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