Frequently Aasked Questions

Do you cover my area?

EliteMaids covers all Greater Dubai areas. For more information on the areas we cover please click here

How do I book my cleaning service?

You can book your cleaning service through the booking form on our website, or by phoning 04 2766271, or emailing: [email protected]

Do I need to provide my own cleaning equipment and materials?

Yes, for Regular Domestic Cleaning we ask you to provide all cleaning materials and equipment needed, unless otherwise agreed. We can provide all cleaning materials at a small fee of 10 DHS per Hour

Is there a minimum booking for regular domestic cleaning and ironing services?

All our domestic cleaning services and ironing services require a minimum booking of 4 hours.

Do your services include professional outside window cleaning?

Yes. We can arrange outside window cleaning for you.

Do your services include professional carpet cleaning?

Yes. We offer professional carpet and upholstery cleaning. This is charged separately.

Can I have the same cleaner every time?

Yes, if you are happy with your cleaner, we will try and make sure you get the same cleaner every time though we cannot guarantee this due to holidays, sickness absence, and staff rotation. If your regular cleaner is sick or on holiday we can send you a replacement.

Can my cleaner come when I am at work?

Yes. You don’t have to be at home when the cleaner comes to your home to clean. You can leave a set of keys with the cleaner. Most of our cleaners hold keys for customers’ homes. You can feel confident that your keys are held securely and responsibly.

What will happen if my cleaner is off sick or on holiday?

EliteMaids will contact you to arrange temporary cover should your regular cleaner be unable to come to you for any reason.

Do I need to pay extra if I want the cleaner to clean at the weekend?

Yes, we charge a premium if you want one of our cleaning services on a Friday.

Is EliteMaids insured?

Yes, we are insured for up to AED 2 million public liability insurance, and up to AED 10 million employers liability insurance.

Can you provide references from some of your customers?

Yes, we can provide references from our current customers.

What is the difference between Regular Domestic Cleaning and Spring Cleaning?

A regular domestic clean is a clean of the areas of the home that you have daily contact with. For example, in the kitchen it’s work surfaces, hob, washing dishes, and mopping the floors.

A spring clean is a much deeper clean using a team of cleaners and professional materials and equipment. It means cleaning all of the corners of the house that you don’t get to on a regularly, which means it takes much longer. For example, in the kitchen it would involve cleaning the oven, inside the fridge, inside all the cupboards, internal windows etc. Spring cleaning may also include professional carpet cleaning.

Do you have a set of Terms and Conditions?

Yes, you can read our terms and conditions on our website by clicking here Please read them carefully as they contain important information. If you have any queries about our terms and conditions you can email us. By ordering our services by telephone, e-mail, or through our website, you agree to be bound by EliteMaids’s terms and conditions.

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